SERVICES

Consulting covers a wide range of services for our customers. This starts with the evaluation of the furnace settings and operations as well as energy reduction programmes and raw material improvements.

In preparation of a furnace project, SORG consults with all aspects of a new venture: type and design of the furnace, infrastructure aspects, cost estimations, pre-project drawings, evaluation of supplier, only to mention a few.

During the project, we carry out refractory acceptance tests at the supplier’s location, while also carrying out the project management and site organisation.

The importance of a comprehensive contract cannot be overestimated. In coordination with the client, our experts will create a contract covering all the needs that both companies will have to meet during our partnership. This will allow each one to be perfectly aligned about expectations, deadlines and responsibilities.

SORG has a long tradition of innovation. We continually invest in research and development to create disruptive technologies that take the glass industry to another level. One of our primary focuses is the design of our products. Thanks to our 150 years of experience and the skills and talent of our team, we’ve been able to create state-of-the-art furnaces and forehearths with innovative designs that exceed the expectations of glassmakers worldwide. We do it using modern technologies and methods, including mathematical modelling and laser scanning.

SORG has a global reach and presence in more than 80 countries. It means we can supply your factory with the most modern equipment wherever you are in the world. We have a vast range of furnaces and forehearths to produce the best glass, no matter the type of application. Our experts will supply and assemble everything so you can start production in minimal time.

A proper installation is the key not only to an effective and short installation time, but also the key to a long and highly efficient furnace campaign. Our well trained and experienced service group will handle your installation with strong support from project management and technical experts in our offices.

We install the steelwork, refractory and equipment according to the project plan in the best manner. Installation defaults will often stay for the furnace campaign. SORG fulfils your installation so that your furnace starts without faults over a long and efficient lifetime.

Once the furnace is ready to operate, our team starts the heating up and filling procedure. It’s a delicate process that demands experience and the use of the right technology, such as high-velocity hot air burners with gas skids and combustion air blowers. The heating process will determine if the melting and conditioning procedures meet the requirements for reaching a perfect heat-up curve.

The commissioning is crucial to ensure that the furnace is fully optimised and extends its lifetime.

Like the installation, commissioning of the furnace also has an important impact. Besides proper commissioning, SORG’s main focus is to start the furnace operation within the shortest time without accepting any compromises to avoid negative influences on lifetime and quality.

Once the first step – the building phase – is completed, we move on to the handover, when the systems are transferred to the future user. At this stage, our experts give the client all the information to get the best out of the equipment, including instruction manuals.

SORG optimises operations by offering expertise and technology capable of increasing pull and enhancing efficiency. We also help our clients cut emissions and costs, reduce energy waste, and make the most of raw materials for the glassmaking process.

For this we have the experts, the experience and the tools in house.

Furnace audits are crucial to analyse if your equipment is operating at its best. SORG can audit furnaces to check their energy efficiency, physical conditions, combustion system components and many other improvement opportunities.

In addition to the furnace operation and equipment, we can audit your raw materials and the refractory material situation.

We can train your staff to enhance their performance on:

• Operation
• Troubleshooting
• Maintenance

Training can start before the installation, during the commissioning of a furnace and afterwards. We deliver training in our workshop and offices, as well as at your site.

Even the most modern equipment can become defective if maintained incorrectly. SORG has a global presence and can solve any problem presented in glassmaking facilities.

We can also show your team the best ways to operate the equipment and make the most out of our technologies. Using our technical support service, you can empower your crew with the expertise that only a company with more than 150 years of history can provide.

We all know that unexpected setbacks can happen. In this case, the best line of action is to work quickly and definitively, to avoid unnecessary losses and make the production line operable again. Our troubleshooting experts are spread across several fast-response teams, giving our clients across 80 countries the peace of mind they need to produce the best glass.

When unforeseen problems affect your furnace, is your supplier able to provide real-time and immediate support? Or are travel restrictions still a reason for production interruption due to a lack of qualified personnel?

In a scenario where time or legal and safety measures prevent access to your factory, how would we keep our promise to be at your service, wherever and whenever?

Wherever a plant is located, we can analyse, advise and optimise it remotely via a secured virtual private network (VPN). We can also offer complete supervision of the furnace, enabling customers and local SORG specialists to send live reports to our headquarters.

Thermal regenerator cleaning and flux line paving are crucial for extending a furnace’s lifetime. SORG can analyse and supply the material needed for the flux line, no matter the type, thickness or height demanded. Our team will also advance the electrodes or bubblers when necessary.

Installation of burner systems, checkers cleaning, refractory material replacement and other services are also part of our scope of activities.

Together, our technical support and troubleshooting teams will devise a maintenance scheme for your equipment, avoiding expensive production halts and improving endurance.

It’s important to highlight that you don’t have to stop production during maintenance. Our team has carried out hundreds of ‘care actions’ on operating furnaces, optimising results without production loss. We take care of everything, from selecting the finest materials to deciding on which technique best suits your needs.